RETURN POLICY
To safeguard consumers' rights and interests and to standardize after-sales service for general merchandise, we have established this return and exchange policy.
1. Time Limit for Return/Exchange Requests
Please note: Requests for returns or exchanges must be submitted within 30 days of the date the item is received; requests submitted after this 30-day period will not be accepted.
2. Requirements for Returned Items
When returning an item, please include the complete set of original components—such as the product itself, original accessories, stickers, manuals, and all accompanying documentation. If any accessories or materials are missing or damaged, the refund amount will be reduced accordingly based on the value of the missing items. Products must remain in good condition and be free from damage or stains that would prevent resale.
3. Return Shipping Costs
Returns due to personal reasons: The buyer is responsible for the return shipping costs.
Returns due to merchant responsibility: We will cover the return shipping costs; please follow the instructions provided by customer service.
4. Refund Processing Time
Once the warehouse receives and verifies the returned item, the refund will be processed within 2–3 business days. The funds will be returned to your original payment account; the actual time for the funds to appear in your account depends on the policies of the payment service provider.
5. Additional Information
If you have any questions regarding the after-sales resolution, please contact our online customer service team to discuss the matter.
1. Time Limit for Return/Exchange Requests
Please note: Requests for returns or exchanges must be submitted within 30 days of the date the item is received; requests submitted after this 30-day period will not be accepted.
2. Requirements for Returned Items
When returning an item, please include the complete set of original components—such as the product itself, original accessories, stickers, manuals, and all accompanying documentation. If any accessories or materials are missing or damaged, the refund amount will be reduced accordingly based on the value of the missing items. Products must remain in good condition and be free from damage or stains that would prevent resale.
3. Return Shipping Costs
Returns due to personal reasons: The buyer is responsible for the return shipping costs.
Returns due to merchant responsibility: We will cover the return shipping costs; please follow the instructions provided by customer service.
4. Refund Processing Time
Once the warehouse receives and verifies the returned item, the refund will be processed within 2–3 business days. The funds will be returned to your original payment account; the actual time for the funds to appear in your account depends on the policies of the payment service provider.
5. Additional Information
If you have any questions regarding the after-sales resolution, please contact our online customer service team to discuss the matter.